From a scan to an actionable insight
A complete digital feedback journey — from QR-code capture at every touchpoint to structured analytics and reputation management, routing positive responses to public reviews and constructive feedback into an internal resolution workflow.
10+
Question types supported
5
Steps from QR scan to resolved feedback
What's inside Experience Feedback Management
Every capability shares the same governed data model and security posture as the rest of ZoeConnect.
Drag-and-Drop Form Builder
Design multi-page feedback forms visually with 10+ question types — star/emoji ratings, text, dropdowns, file upload, signature, and conditional logic.
QR-Based, Context-Specific Campaigns
Every QR code links to a location, staff member, or department-specific feedback form, launched and tracked as a campaign.
Public Review Integration
People who leave a high rating are seamlessly redirected to post a public review.
Internal Resolution Workflow
Lower ratings route directly into an internal workflow, ensuring every concern is tracked, assigned, and resolved before it reaches a public platform.
Department & Location Analytics
Granular satisfaction scores by department, staff member, and location, with trend analysis and full export/audit logs.
Multi-Language & Any Device
Mobile- and tablet-friendly, anonymous or authenticated, in the respondent's preferred language.
See Experience Feedback Management in action
Get a guided walkthrough mapped to your organization's workflows.
Request a Demo